Your satisfaction is important to us. But we can only improve if we know. So if you are not satisfied with our services, contact us and tell us why.

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So that you can be satisfied again quickly, please note the following points:

• Don't go around the cross with the church: it's often easymore quickly, when you clarify things directly. Some examples:

  • Are you dissatisfied with the cleaning service because you think it doesn't clean properly? Talk to our cleaning lady in person next time and ask her to take a closer look here or there. 

  • The washing machines in the laundry room are often occupied for a long time because someone hasn't taken out their laundry? You share a house with other tenants and in a community it can happen that certain things only work properly once they have been addressed. Just put a note on the laundry room door asking other residents to be more considerate in the future.

  • Is your WiFi connection lagging or not working as it should? We get our internet from the Montanuniversität Leoben, which is why we can also offer you direct access to the university network. So if something doesn't go completely smoothly, it's usually outside our sphere of influence. The quickest way to achieve improvement is to approach it directlyZID (MUL Central IT Service) turn. If no one there can help you, you can of course still contact us and we will help you solve the problem.

• A problem always has two sides: We value fair treatment of both our tenants and our staff. So when we receive a complaint, it is important to us to hear both sides of the story and always seek a clarifying conversation with our employees.​ We therefore ask for your understanding that Due to time constraints, a misunderstanding cannot always be cleared up from one day to the next. Nevertheless, we will of course endeavor to find a quick solution.

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It's that easy:

1. Fill out the online form below and tell us what makes you dissatisfied.

2. We will discuss the matter with the affected employee.

3. We will get back to you with an update. If necessary, we will arrange a joint meeting if this is necessary to improve the situation.